Question 1

Are your products made from real gold?

Accepted Answer

Yes. All Gold Custom jewelry is made from genuine 10K, 14K gold, depending on the design. Each piece is stamped with its gold purity mark and includes authenticity documentation.

Question 2

Do gram weights stay the same?

Accepted Answer

Gold weight may vary slightly due to the production and finishing process. Small differences within industry standards are normal.

Question 3

Is your jewelry gold-plated or gold-filled?

Accepted Answer

No, We do not sell plated or gold-filled jewelry. Every item is made from real gold in the karat option listed on the product page.

Question 4

What gold purity options do you offer?

Accepted Answer

We offer 10K, 14K, and 18K gold. The gold type is clearly shown on each product page, so you can select the option that fits your preference.

Question 5

Do you offer warranty?

Accepted Answer

Yes, every purchase includes a one-year warranty that covers manufacturing defects.

Question 6

Can I use promotions or discounts togather?

Accepted Answer

Generally, only one discount code or promotional offer may be applied per order.

Question 7

How can I confirm my jewelry is real gold?

Accepted Answer

Each piece is stamped with its gold purity mark. You may also have it tested by a professional jeweler for additional verification.

Question 8

Is my personal information shared with other companies?

Accepted Answer

Absolutely not, Your information is kept private and secure, and we do not sell or share it with external companies.

Question 9

Is it safe to order jewelry online?

Accepted Answer

Yes, Our website uses secure encryption to protect your payment and personal information throughout checkout.

Question 10

How can I track my order?

Accepted Answer

Once your order is placed, you will recieve a confirmation email when your item ships. A tracking number will be sent, so you can monitor delivery.

Question 11

Can I change my order after placing it?

Accepted Answer

Please contact us immediatly via live chat, by phone at +1-323-688-8837, or by email at mr10k@goldcustom.com. Please contact us as soon as possible with your order number. If your order has not been processed yet, changes may be possible.

Question 12

How do I cancel my order?

Accepted Answer

If your order has not been processed, contact us immediatly with your order number. Once production or shipping begins, cancellation may not available.

Question 13

What if my order is returned to the sender?

Accepted Answer

If a package is undeliverable and sent back, additional fees or adjustments may apply before reshipping.

Question 14

How long does shipping take?

Accepted Answer

Orders are prepared shortly after payment confirmation. Delivery time depends on your location and selected shipping method.

Question 15

Do you offer free shipping?

Accepted Answer

Yes, we provide free U.S. shipping on qualifying orders over $99.

Question 16

Do you ship internationally?

Accepted Answer

We currently ship within the United States and Canada. Additional regions may be added in future.

Question 17

What is your return policy?

Accepted Answer

Unworn and unused items may be returned within 14 days of delivery. Item must be in their orignal condition.

Question 18

What if a piece doesn't fit or I lose part of it?

Accepted Answer

Size adjustments may be available for an additional fee. Lost item or missing parts aren't covered under standard return policies. Contact support for more options.

Question 19

When will I recieve my refund?

Accepted Answer

Once your return is recieved and inspected, refunds and processed within a few business days. You will recieve a confirmatin email once completed.

Question 20

Can I return items purchased through financing or layaway?

Accepted Answer

Orders placed through payment plans may qualify for store credit or exchange, depending on the terms of the financing provider.

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