Are your products made from real gold?

Yes. All Gold Custom jewelry is made from genuine 10K, 14K gold, depending on the design. Each piece is stamped with its gold purity mark and includes authenticity documentation.

Do gram weights stay the same?

Gold weight may vary slightly due to the production and finishing process. Small differences within industry standards are normal.

Is your jewelry gold-plated or gold-filled?

No, We do not sell plated or gold-filled jewelry. Every item is made from real gold in the karat option listed on the product page.

What gold purity options do you offer?

We offer 10K, 14K, and 18K gold. The gold type is clearly shown on each product page, so you can select the option that fits your preference.

Do you offer warranty?

Yes, every purchase includes a one-year warranty that covers manufacturing defects.

Can I use promotions or discounts togather?

Generally, only one discount code or promotional offer may be applied per order.

How can I confirm my jewelry is real gold?

Each piece is stamped with its gold purity mark. You may also have it tested by a professional jeweler for additional verification.

Is my personal information shared with other companies?

Absolutely not, Your information is kept private and secure, and we do not sell or share it with external companies.

Is it safe to order jewelry online?

Yes, Our website uses secure encryption to protect your payment and personal information throughout checkout.

How can I track my order?

Once your order is placed, you will recieve a confirmation email when your item ships. A tracking number will be sent, so you can monitor delivery.

Can I change my order after placing it?

Please contact us immediatly via live chat, by phone at +1-323-688-8837, or by email at mr10k@goldcustom.com. Please contact us as soon as possible with your order number. If your order has not been processed yet, changes may be possible.

How do I cancel my order?

If your order has not been processed, contact us immediatly with your order number. Once production or shipping begins, cancellation may not available.

What if my order is returned to the sender?

If a package is undeliverable and sent back, additional fees or adjustments may apply before reshipping.

How long does shipping take?

Orders are prepared shortly after payment confirmation. Delivery time depends on your location and selected shipping method.

Do you offer free shipping?

Yes, we provide free U.S. shipping on qualifying orders over $99.

Do you ship internationally?

We currently ship within the United States and Canada. Additional regions may be added in future.

What is your return policy?

Unworn and unused items may be returned within 14 days of delivery. Item must be in their orignal condition.

What if a piece doesn't fit or I lose part of it?

Size adjustments may be available for an additional fee. Lost item or missing parts aren't covered under standard return policies. Contact support for more options.